I have had this service for a couple of years, it was great....WAS being the operative word there. The past five months have been *** with this company. I am currently on their most expensive plan which is 30 down and 3 up, since December of 2014 I have been getting dial up speeds. I max out now at about 2 or 3 down and .5 to .8 up. Literally nothing can be done with these speeds, my kid cannot watch Netflix, my wife and I cannot play games and some days its a struggle to even look up a food recipe. I called the company of course, after a month of switching out routers, modems, Cat 5e lines, they finally came to the slow realization that it was their local node that was malfunctioning.
SO here we are 5 months later with promises of a phone call or email on the status of a permanent or temporary fix and I have not heard anything in weeks, this company is the typical nightmare ISP. Its hard to pay bills to Baja, their tier one and tier two tech support are full of people with low IQs and bad training and all of this would be fine IF THEIR PRODUCT ACTUALLY WORKED. Below is a list of other ISPs in Northern Colorado that you should look into before you are forced to resort to Baja and TDS Telecom.
To TDS Telecom and Baja Broadband,
You have let me down as a customer in a way that a company never has before, I have never felt so in the dark and ignored as I have with your company and for as long as I use the internet I will tell people never to purchase your service under any circumstances because your an awful company with poor all around service.
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